FAQs

 
 
What material are the earrings made out of? 
  • We construct the majority of our earrings using polymer clay, that converts to a polyvinyl chloride or plastic-based material when cured. Our fabric earrings are made from cotton fabric and a foam base. All earrings are very lightweight.


There's a lump in my earrings?!
  • Luckily, these earrings aren’t prone to infections. The little lumps you may notice in some pair are air bubbles. Air bubbles are a result of trapped air in the clay. We try our best to aim for a smooth finish, but somehow nature takes its course. We ensure that air bubbles are minimal. Keep in mind that all earrings are handmade by one individual and may have slight imperfections.


How long will it take to receive my order?
  • Please allow 5 business days to process orders. I’m currently a one woman team that has to do what works for her. In most cases your order will be be shipped within 2 business days of purchase via USPS Priority Mail. Delivery can take up to 3-5 business days depending on distance.


Returns & Exchanges 
  • There will be no refunds or exchanges. This is why it is vital to read the description box prior to purchasing. If for some reason earrings are damaged in transit, (cause this happens) please send us an email at Info.ErraticDesigns@gmail.com for further assistance.